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Frequent questions

Quick answer to questions of a visitor of the Alhambra

List of frequently asked questions


Take a look at our list of the most common questions, if you do not find the answer, please contact us and we will solve your questions.


About the Alhambra

These are the available options to purchase your ticket to the Alhambra depending on when you purchase it:

  • In advance: This is the best option since you are likely to be without ticket if you wait too long.The best way to buy tickets in advance is online.You can do it:

      On our web site: You can choose what you need to make your visit perfect and in addition to the personalized attention, you can add other activities on your visit to Granada like a flamenco show or a relaxing hammam in an Arab bath in the style of the Alhambra. You do not have to worry about tickets nor queues.
      Through the page of Servicaixa (www.servicaixa.com). Once purchased, the ticket must be picked up at the ticket counter or at the designated ticket machines.
  • At the time: Directly at the ticket counter of the monument. We advise you to choose this option as your last way to purchase the ticket since they are limited and in high seasons you will have to wait in queues for a very long time.
  • Yes, in addition to the option of a guided visit to the Alhambra, we can organize a completely personalized way to visit Granada and the Alhambra.
    Within our options and tourist offers, we provide you with the round trip to the monument from your hotel, you can take the tour with one of our official guides, you can come from other cities of Andalusia and you can combine your visit to the Alhambra with a multitude of offers and activities such as a panoramic flight, entrance to the Science Park, audioguide of Granada and the Alhambra... If you want something we do not have, please contact us and we will take care of the rest.

    Of course, you only have to ask for it. It is one of the options on our extensive list of packs and tours to the Alhambra of Granada. You will have an official guide in the language that you want and who will personally take care of you.

    The visiting hours to the Alhambra of Granada are:

  • From 15 October to 31 March
      From Monday to Sunday from 08:30 to 18:00.
      The ticket counter will be open from 08:00.
  • From 1 April to 14 October
      From Monday to Sunday from 08:30 to 20:00.
      The ticket counter will be open from 08:00.
  • The Alhambra of Granada is open every day except the 25th December and 1st January .

    We also take care of guided tours to the Alhambra for private groups. You can find out more details when selecting the product on our website.
    For school groups enquiries for visits must be made on the page of the patronage www.alhambra-patronato.es in the section of Education.

    On our website you will find the best offers and discounts on tickets for the Alhambra. The more forward-looking you are, the better and greater the discount!
    The entrance for children under 12 is free of charge, but remember to buy the entrance as well, since all visitors must have their own entrance.

    We have what you need. To facilitate your visit, we have created the audio guide of Granada and the Alhambra especially for you. Look at our product list section and you will find it to download it in digital format and also to acquire it together with your ticket. If you do not have a mobile device, we will provide you with one.
    In addition, we also have radio guide systems which you can use during your visit to the monument that will be telling you the entire history so that you will not miss any detail.

    We are at your disposal to solve your questions and everything you need. You can contact us via mail (atencionalcliente@granavision.com), telephone (+34958535875), whatsapp and also via the chat of the page. (Click here to open a direct conversation with us

    Yes, the part of the Narid Palaces can be rented for you alone. It is usually at night at certain times of day, beyond the usual visiting hours and you can be accompanied by an official guide if you wish. If you like this option or if you like more information, please contact us.

    About us

    This page is owned by Granavisión Grupo Turístico, a Spanish company with headquarters in Granada and more than 25 years of experience. We devote ourselves to the tourism, leisure and culture sector.
    With this page we want to help you and be with you during your visit to the Alhambra and the city of Granada. We hope you like it!

    Paseo de la Sabika, 15. We wait for you at the meeting point and Welcome Visitor Centre of Granavisión just opposite the entrance to the enclosure of the Alhambra.

    Because our years of experience is the best guarantee that the customer is satisfied. Unlike others, we confine ourselves to selling entrances or products, our support is completely and totally personal. If you need anything, you just have to ask, we take care of the rest.

    About our services

    If one can. The cancelation of a reservation, once confirmed, entails an expense of:

  • 48 hours before the day and time indicated for the visit: 10% with a minimum of 10€ for each reservation made.
  • 24 hours before the day and time indicated for the visit: 40%.
  • In the last 24 hours, the non-appearance on the day and at the time indicated for the visit or the abandonment of the tour or guided visit for any reason entails 100% of the expenses

  • The amounts paid for a reservation will not be refunded.

    If you wish to cancel or change a reservation, please contact us via this website, by sending an email to reservas@granavision.com or by calling the following number: +34 958 535 872

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    We would like to hear your suggestions and critiques, it helps us to always be the best. Should you have any suggestion or if you would like to have additional services or options that you have not found on our page, contact us in the section contact. We are delighted to be at your disposal.

    Privacy

    If you want to get to know our privacy policy, you will have all the information on our page of privacy.

    The web alhambraonline.com belongs to GRANAVISIÓN GRUPO TURÍSTICO, Global 3D Virtual Stories, S.L. listed in the Commercial Register of Granada, Volume 1531, Folio 43, registration 1 with sheet GR-44913 and CIAN 186480-2. CIF: B15958964, C/ La Niña, s/n - 18194 Churriana de la Vega, Granada